Returns & Exchanges
At XTRA Gift Card, we strive to ensure your digital gifting experience is seamless and secure. Due to the nature of digital assets, returns are generally restricted to unredeemed codes reported within 14 days of purchase.
Verify Code Status
Ensure that your gift card code has not been revealed or redeemed on the destination platform prior to requesting a return.
Submit a Request
Contact our support team with your order number and the reason for your return to initiate the verification process.
Security Review
Our team will perform a security check with the card issuer to confirm the balance is intact and the code is voidable.
Receive Refund
Once approved, a refund will be processed to your original payment method or issued as store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing